Business phone system Category leader

Aircall

Cloud phone system for sales and support teams

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Aircall is a cloud phone system that combines calls, SMS and messaging with native CRM and help desk integrations. Plans include call queues, IVR, voicemail transcription and call recording, with softphone apps for desktop and mobile. It lists more than 250 integrations and says over 24,000 companies use it.

  • Auto attendant
  • Ring groups and forwarding (not listed)
  • Voicemail transcription
  • Business texting
  • Softphone apps
  • Number porting (not listed)

Also includes

  • Call recording
  • Call analytics
  • Toll-free numbers
  • International calling
  • Call queues
  • CRM integration
  • AI call summaries

From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.

Business phone system Rising

Allo

$45/seat/mo 1–50 people

Mobile-first business phone with AI call summaries and receptionist

Key features

  • Auto attendant
  • Ring groups and forwarding
  • Voicemail transcription
  • Business texting
  • Softphone apps
  • Number porting

Business phone system Rising

Calilio

$15/user/mo 1–50 people

Low-cost business calling and SMS with numbers in 100+ countries

Key features

  • Auto attendant
  • Ring groups and forwarding
  • Voicemail transcription
  • Business texting
  • Softphone apps
  • Number porting

Business phone system Category leader

Nextiva

$15/user/mo 2–500+ people

Cloud business phone with texting, video and optional contact center plans

Key features

  • Auto attendant
  • Voicemail transcription
  • Business texting
  • Softphone apps