Gainsight CS is a customer success platform that tracks account health, runs playbooks and journeys, and surfaces renewal risk. The company also sells related products such as Staircase AI, Skilljar, customer communities and in-app Product Experience.
Key Customer success software features
Customer health scores
Playbooks
Product usage data
Renewal tracking
Onboarding workflows (not listed)
CRM and help desk integration (not listed)
Also includes
NPS surveys
Task management
Success plans
Executive dashboards
Email sequences
Multi-product
Stakeholder mapping
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.