Contact center software Category leader
Dialpad Contact Center
AI-powered contact center and communications
Key features
- Call routing
- CRM and help desk integration
Contact center software Rising
Synthflow
AI voice platform for enterprise phone automation
Visit Synthflow
Synthflow is a voice AI platform for automating phone calls, with custom routing, escalation paths and handoffs, SIP or native telephony, and CRM and webhook integrations. Its pricing page lists a single Enterprise plan with contracts starting at $30,000 per year.
Key Contact center software features
- Call routing
- IVR menus (not listed)
- Call recording (not listed)
- Omnichannel agent desktop (not listed)
- CRM and help desk integration
- Real-time dashboards (not listed)
Also includes
- Voice AI
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.