Freshservice vs Jira Service Management
Both are IT help desk / ITSM tools. Here's how their key features, pricing and fit line up, from each vendor's own site.
| Feature |
|
|
|---|---|---|
| Pricing | $19/agent/month | Free plan $21.50/agent/month |
| Best for | IT teams of 5 to 200 that want ITIL-style ticketing with a Slack or Teams service bot and per-agent pricing. | Teams already on Jira that want IT and engineering support in one tool, from small free setups up to large agent counts. |
| Team size | 2–500+ people | 2–500+ people |
| Incident ticketing | Yes | Yes |
| Service catalog | Not listed | Not listed |
| Approval workflows | Yes | Not listed |
| IT asset management | Not listed | Yes |
| Change and problem management | Yes | Yes |
| SLA tracking | Yes | Not listed |
| Visit | Visit | Visit |
A missing check may just mean we haven't confirmed the feature yet. Something wrong? Vendors can claim their listing and send corrections.
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