Jira Service Management alternatives

Other IT help desk / ITSM tools to consider instead of Jira Service Management. Key features and starting prices come from each vendor's own site.

Feature	Jira Service Management Category leader	Freshservice Category leader	ManageEngine ServiceDesk Plus Category leader	Atomicwork Rising	Siit Rising	Unthread Rising
Pricing	Free plan $21.50/agent/month	$19/agent/month	Free plan $13/technician/month	$25,000/year	$23/admin/month	$85/agent/mo
Best for	Teams already on Jira that want IT and engineering support in one tool, from small free setups up to large agent counts.	IT teams of 5 to 200 that want ITIL-style ticketing with a Slack or Teams service bot and per-agent pricing.	IT teams under 50 technicians that want ticketing and asset tracking in one tool, in the cloud or on-premises.	Mid-size and larger companies that want AI to resolve IT requests in Slack or Teams, with budget for annual contracts.	Tech companies of 50 to 1,000 employees whose IT team runs support from Slack or Teams.	IT teams of 5 or more agents that already handle employee requests in Slack or Microsoft Teams and want AI to deflect tickets.
Team size	2–500+ people	2–500+ people	2–500+ people	51–500+ people	2–500 people	2–500 people
Incident ticketing	Yes	Yes	Yes	Not listed	Not listed	Yes
Service catalog	Not listed	Not listed	Yes	Not listed	Yes	Not listed
Approval workflows	Not listed	Yes	Yes	Yes	Yes	Not listed
IT asset management	Yes	Not listed	Yes	Not listed	Yes	Yes
Change and problem management	Yes	Yes	Yes	Not listed	Not listed	Yes
SLA tracking	Not listed	Yes	Yes	Not listed	Yes	Yes
Visit	Visit	Visit	Visit	Visit	Visit	Visit