Freshservice vs ManageEngine ServiceDesk Plus
Both are IT help desk / ITSM tools. Here's how their key features, pricing and fit line up, from each vendor's own site.
| Feature |
|
|
|---|---|---|
| Pricing | $19/agent/month | Free plan $13/technician/month |
| Best for | IT teams of 5 to 200 that want ITIL-style ticketing with a Slack or Teams service bot and per-agent pricing. | IT teams under 50 technicians that want ticketing and asset tracking in one tool, in the cloud or on-premises. |
| Team size | 2–500+ people | 2–500+ people |
| Incident ticketing | Yes | Yes |
| Service catalog | Not listed | Yes |
| Approval workflows | Yes | Yes |
| IT asset management | Not listed | Yes |
| Change and problem management | Yes | Yes |
| SLA tracking | Yes | Yes |
| Visit | Visit | Visit |
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