IT help desk / ITSM Rising
Atomicwork
Agentic ITSM with AI coworkers for IT support
Key features
- Approval workflows
IT help desk / ITSM Category leader
ManageEngine ServiceDesk Plus
ITSM, asset management and CMDB in one help desk
Visit ManageEngine ServiceDesk Plus
ServiceDesk Plus combines ITIL-aligned incident, problem and change management with asset discovery, CMDB and a service catalog. It is available in the cloud or on-premises and extends to HR, facilities and finance service desks. Standard is free for up to 5 technicians.
Key IT help desk / ITSM features
- Incident ticketing
- Service catalog
- Approval workflows
- IT asset management
- Change and problem management
- SLA tracking
Also includes
- Self-service portal
- Knowledge base
- Email-to-ticket
- Automation rules
- Onboarding and offboarding workflows
- Automated asset discovery
- Configuration management database
- Satisfaction surveys
- AI ticket assistance
- Remote control integration
- Software license tracking
- Mobile app for agents
- Vendor and contract management
- Role-based access
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
IT help desk / ITSM Category leader
Freshservice
IT service management with AI, from Freshworks
Key features
- Incident ticketing
- Approval workflows
- Change and problem management
- SLA tracking
IT help desk / ITSM Category leader
Jira Service Management
ITSM and service desk from Atlassian
Key features
- Incident ticketing
- IT asset management
- Change and problem management