Medallia vs SurveyMonkey
Both are customer satisfaction software tools. Here's how their key features, pricing and fit line up, from each vendor's own site.
| Feature |
|
|
|---|---|---|
| Pricing | Contact sales | Free plan $30/user/mo |
| Best for | Large enterprises running global customer experience programs across many channels and teams. | Small to mid-size teams running recurring customer and market surveys who want ready-made templates and a shared team account. |
| Team size | 500+ people | 1–500+ people |
| NPS CSAT and CES surveys | Not listed | Not listed |
| Multi-channel distribution | Not listed | Yes |
| Survey logic | Not listed | Yes |
| Response analytics | Yes | Yes |
| Text analysis | Yes | Yes |
| Closed-loop alerts | Not listed | Not listed |
| Visit | Visit | Visit |
A missing check may just mean we haven't confirmed the feature yet. Something wrong? Vendors can claim their listing and send corrections.