Customer satisfaction software Rising
Formbricks
Open source survey platform for in-app, website and link surveys
Key features
- Multi-channel distribution
- Survey logic
Customer satisfaction software Category leader
Medallia
Enterprise customer, employee and contact center experience platform
Visit Medallia
Medallia is an enterprise experience management platform covering customer, employee and contact center programs. It captures feedback from many sources and surfaces themes in open-text comments with generative AI. Role-based reporting helps teams respond to feedback.
Key Customer satisfaction software features
- NPS CSAT and CES surveys (not listed)
- Multi-channel distribution (not listed)
- Survey logic (not listed)
- Response analytics
- Text analysis
- Closed-loop alerts (not listed)
Also includes
- Roles
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Customer satisfaction software Category leader
Qualtrics
Experience management platform for customer feedback programs
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Closed-loop alerts
Customer satisfaction software Category leader
SurveyMonkey
Online survey builder with NPS and CSAT templates and AI analysis
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Text analysis