IT help desk / ITSM Category leader
Freshservice
IT service management with AI, from Freshworks
Key features
- Incident ticketing
- Approval workflows
- Change and problem management
- SLA tracking
IT help desk / ITSM Rising
Atomicwork
Agentic ITSM with AI coworkers for IT support
Visit Atomicwork
Atomicwork provides AI coworkers that handle employee IT requests in Slack, Teams, email and a web portal, including access provisioning and onboarding coordination. It reports on SLA adherence and resolution times, and can run alongside ServiceNow or Jira Service Management.
Key IT help desk / ITSM features
- Incident ticketing (not listed)
- Service catalog (not listed)
- Approval workflows
- IT asset management (not listed)
- Change and problem management (not listed)
- SLA tracking (not listed)
Also includes
- Self-service portal
- Chat app integration
- Automation rules
- Reporting dashboards
- AI ticket assistance
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
IT help desk / ITSM Category leader
Jira Service Management
ITSM and service desk from Atlassian
Key features
- Incident ticketing
- IT asset management
- Change and problem management
IT help desk / ITSM Category leader
ManageEngine ServiceDesk Plus
ITSM, asset management and CMDB in one help desk
Key features
- Incident ticketing
- Service catalog
- Approval workflows
- IT asset management
- Change and problem management
- SLA tracking