Knowledge base Category leader
Document360
Knowledge base platform with workflows, analytics and AI search
Key features
- Article editor
- Search
- Categories and structure
- Branded help center
- Article analytics
- Version control and workflows
Ferndesk alternatives
Other knowledge base tools to consider instead of Ferndesk. Key features and starting prices come from each vendor's own site.
| Feature |
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|---|---|---|---|---|---|---|
| Pricing | $149/month | Contact sales | Free plan $65/site/mo | Free plan $25/user/mo | $249/mo | Free plan $450/mo |
| Best for | Software startups under about 50 people with a fast-changing product that want help articles kept current without a dedicated docs writer. | Mid-size SaaS support teams that need approval workflows and multi-language help centers | Small software teams that publish product docs and a help center and want change-request review plus Git sync. | Small support teams under 25 people that want a simple branded help center alongside their shared inbox | Support teams of 10 to 100 that need a branded customer help center with approval workflows | Developer-product startups under 200 people that keep API and product docs in Git |
| Team size | 2–500 people | 2–500+ people | 2–500+ people | 2–500 people | 2–500+ people | 2–500+ people |
| Article editor | Yes | Yes | Not listed | Not listed | Yes | Not listed |
| Search | Not listed | Yes | Not listed | Yes | Yes | Yes |
| Categories and structure | Not listed | Yes | Not listed | Not listed | Not listed | Not listed |
| Branded help center | Yes | Yes | Not listed | Yes | Not listed | Not listed |
| Article analytics | Yes | Yes | Not listed | Not listed | Yes | Yes |
| Version control and workflows | Yes | Yes | Yes | Not listed | Yes | Not listed |
| Visit | Visit | Visit | Visit | Visit | Visit | Visit |
Head to head
The alternatives
Knowledge base Category leader
GitBook
Docs platform with AI assistant that flags outdated content
Key features
- Version control and workflows
Knowledge base Category leader
Help Scout Docs
Searchable, branded help center sold with the Help Scout inbox
Key features
- Search
- Branded help center
Knowledge base Category leader
Helpjuice
Knowledge base software with analytics, AI search and version history
Key features
- Article editor
- Search
- Article analytics
- Version control and workflows
Knowledge base Rising
Mintlify
Documentation platform with AI assistant, built on Git and Markdown
Key features
- Search
- Article analytics