Help desk
Chatwoot
Open-source customer support inbox
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies
- Support analytics
Help desk Category leader
Freshdesk
Omnichannel ticketing with AI agents from Freshworks
Visit Freshdesk
Freshdesk is Freshworks' help desk offering omnichannel ticketing, automated workflows and AI features (Freddy AI Agent, Copilot, Insights). Paid plans add SLA policies, advanced custom fields and a multilingual help desk.
Key Help desk features
- Ticket management (not listed)
- Omnichannel inbox
- Ticket routing (not listed)
- SLA management
- Macros and canned replies (not listed)
- Support analytics
Also includes
- Knowledge base
- Custom ticket fields
- Automations and triggers
- Multilingual support
- AI suggested replies
- Social media tickets
- Agent roles
- Audit log
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Help desk Founder's app
Coasting
AI-native helpdesk built for Shopify stores
Key features
- Ticket management
- Ticket routing
- Support analytics
Help desk
Plain
Support platform for B2B software companies
Key features
- Ticket management
- Ticket routing
- SLA management
- Support analytics