Help desk
Chatwoot
Open-source customer support inbox
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies
- Support analytics
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Help desk Founder's app
Coasting
AI-native helpdesk built for Shopify stores
Key features
- Ticket management
- Ticket routing
- Support analytics
Help desk Category leader
Freshdesk
Omnichannel ticketing with AI agents from Freshworks
Key features
- Omnichannel inbox
- SLA management
- Support analytics
Help desk
Plain
Support platform for B2B software companies
Key features
- Ticket management
- Ticket routing
- SLA management
- Support analytics
Help desk Category leader
Zendesk
Ticketing and omnichannel customer support platform
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- Macros and canned replies
- Support analytics
Help desk Category leader
Zoho Desk
Multichannel help desk with a free plan, from Zoho
Key features
- Omnichannel inbox
- SLA management
- Support analytics
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