Customer satisfaction software Rising
Formbricks
Open source survey platform for in-app, website and link surveys
Key features
- Multi-channel distribution
- Survey logic
Customer satisfaction software Category leader
Retently
NPS, CSAT and CES surveys with AI feedback analysis for ecommerce
Visit RetentlyRetently collects NPS, CSAT and CES feedback by email, link, in-app, SMS, feedback button and kiosk. Its AI classifies responses by topic, routes feedback and alerts teams by sentiment. It integrates with Shopify, Klaviyo, Zendesk, HubSpot, Salesforce and Slack.
Key Customer satisfaction software features
- NPS CSAT and CES surveys
- Multi-channel distribution
- Survey logic (not listed)
- Response analytics
- Text analysis
- Closed-loop alerts
Also includes
- In-app surveys
- Website feedback widget
- Help desk integration
- Benchmarks
- API
- Offline surveys
- Slack alerts
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Customer satisfaction software Category leader
Medallia
Enterprise customer, employee and contact center experience platform
Key features
- Response analytics
- Text analysis
Customer satisfaction software Category leader
Qualtrics
Experience management platform for customer feedback programs
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Closed-loop alerts