Online reputation management Category leader
Birdeye
Reviews, listings and customer messaging for multi-location businesses
Key features
- Review requests
- Review monitoring
- Response management
- Listing management
- Reputation reporting
Online reputation management Category leader
Podium
Texting inbox with review requests, webchat and payments
Visit Podium
Podium combines a shared inbox for texts, calls, emails and social messages with review invitations, website chat and payment requests. Its AI features draft review replies and handle some customer conversations. Plans are tailored per business through sales.
Key Online reputation management features
- Review requests
- Review monitoring
- Response management
- Listing management (not listed)
- Review widgets (not listed)
- Reputation reporting
Also includes
- AI reply suggestions
- Webchat
- Text inbox
- Payments
- Integrations with CRM
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Online reputation management Category leader
NiceJob
Review requests, widgets and social sharing for service businesses
Key features
- Review requests
- Review widgets
Online reputation management Rising
Reply Champion
AI drafts replies to Google reviews, with approval rules
Key features
- Review requests
- Response management
- Review widgets
- Reputation reporting