IT help desk / ITSM Rising
Atomicwork
Agentic ITSM with AI coworkers for IT support
Key features
- Approval workflows
IT help desk / ITSM Rising
Unthread
AI helpdesk that runs IT support inside Slack and Teams
Visit Unthread
Unthread turns Slack and Microsoft Teams conversations into trackable tickets and uses AI to answer common questions from connected knowledge. It also covers SLA tracking, change and problem management, and asset tracking with a CMDB. Plans start with a Pro tier and require booking a demo to begin the 14-day trial.
Key IT help desk / ITSM features
- Incident ticketing
- Service catalog (not listed)
- Approval workflows (not listed)
- IT asset management
- Change and problem management
- SLA tracking
Also includes
- Knowledge base
- Chat app integration
- Configuration management database
- AI ticket assistance
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
IT help desk / ITSM Category leader
Freshservice
IT service management with AI, from Freshworks
Key features
- Incident ticketing
- Approval workflows
- Change and problem management
- SLA tracking
IT help desk / ITSM Category leader
Jira Service Management
ITSM and service desk from Atlassian
Key features
- Incident ticketing
- IT asset management
- Change and problem management