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Contact center software Rising

Vapi

Developer platform for building and running AI phone agents

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Vapi lets engineering teams build, deploy and monitor voice AI agents that make and receive phone calls. It connects to LLM, voice, transcription and telephony providers and to CRMs such as Salesforce and HubSpot. The vendor reports 1M+ developers and 1 billion calls supported.

Key Contact center software features

  • Call routing (not listed)
  • IVR menus (not listed)
  • Call recording (not listed)
  • Omnichannel agent desktop (not listed)
  • CRM and help desk integration (not listed)
  • Real-time dashboards (not listed)

Also includes

  • Voice AI

From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.

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AI voice agents that answer and place phone calls