Contact center software Category leader
Dialpad Contact Center
AI-powered contact center and communications
Key features
- Call routing
- CRM and help desk integration
Contact center software Rising
Zoom Contact Center
AI-native contact center across voice, video, chat and email
Visit Zoom Contact Center
Zoom Contact Center combines voice, video, chat, SMS, email and social in one platform with IVR, routing, progressive and preview dialers, live monitoring and coaching, and dashboards. It integrates with Salesforce, ServiceNow and Microsoft. Tiers are Essentials, Premium and Elite.
Key Contact center software features
- Call routing
- IVR menus
- Call recording (not listed)
- Omnichannel agent desktop
- CRM and help desk integration
- Real-time dashboards (not listed)
Also includes
- Call whisper and barge
- Workforce management
- SMS
- Reporting
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.