Our picks · 5 tools reviewed
Monitors account health and automates onboarding and renewals so subscription businesses reduce churn. Below: the names buyers expect to see, the newer tools gaining ground, and how their key features and prices compare. How we pick; nobody pays for a place here.
| Feature |
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|---|---|---|---|---|---|
| Pricing | Contact sales | Contact sales | Contact sales | $79/month | Contact sales |
| Best for | B2B subscription companies with a CS team that want automated plays and renewal forecasting synced to their CRM. | Mid-size to enterprise B2B subscription companies with dedicated CSM teams that need configurable health scoring and renewal workflows. | Growing B2B SaaS customer success teams that want one workspace for account health, tasks and notes. | Small SaaS customer success teams that need health scoring and automation at a flat monthly price. | Mid-market B2B SaaS CS teams that want AI agents and automated renewal campaigns on top of health scoring. |
| Team size | 2–500+ people | 51–500+ people | 2–500 people | 1–500 people | 51–500+ people |
| Customer health scores | Yes | Yes | Yes | Yes | Yes |
| Playbooks | Yes | Yes | Not listed | Yes | Yes |
| Product usage data | Yes | Yes | Not listed | Not listed | Not listed |
| Renewal tracking | Yes | Yes | Not listed | Not listed | Yes |
| Onboarding workflows | Yes | Not listed | Not listed | Not listed | Yes |
| CRM and help desk integration | Yes | Not listed | Not listed | Not listed | Not listed |
| Visit | Visit | Visit | Visit | Visit | Visit |
The best-known customer success software tools: the ones most buyers shortlist.
Customer success software Category leader
Customer success platform with health scores, plays and renewal forecasting
Key features
Customer success software Category leader
Customer success platform for retention, renewals and expansion
Key features
Customer success software Category leader
Customer success platform for B2B teams
Key features
Newer tools with real traction and a clear difference from the leaders.
Customer success software Rising
AI-native customer success platform for small teams
Key features
Customer success software Rising
AI-native customer success platform for B2B SaaS
Key features