Formbricks vs Retently
Both are customer satisfaction software tools. Here's how their key features, pricing and fit line up, from each vendor's own site.
| Feature |
|
|
|---|---|---|
| Pricing | Free plan $74/month | $99/mo |
| Best for | Product teams at small to mid-size software companies that want in-app feedback surveys and the option to self-host their data. | Small and mid-size ecommerce brands on Shopify that track NPS and CSAT and want negative feedback routed to support. |
| Team size | 1–500 people | 2–500+ people |
| NPS CSAT and CES surveys | Not listed | Yes |
| Multi-channel distribution | Yes | Yes |
| Survey logic | Yes | Not listed |
| Response analytics | Not listed | Yes |
| Text analysis | Not listed | Yes |
| Closed-loop alerts | Not listed | Yes |
| Visit | Visit | Visit |
A missing check may just mean we haven't confirmed the feature yet. Something wrong? Vendors can claim their listing and send corrections.