Retently alternatives

Other customer satisfaction software tools to consider instead of Retently. Key features and starting prices come from each vendor's own site.

Feature	Retently Category leader	Medallia Category leader	Qualtrics Category leader	SurveyMonkey Category leader	Formbricks Rising
Pricing	$99/mo	Contact sales	Contact sales	Free plan $30/user/mo	Free plan $74/month
Best for	Small and mid-size ecommerce brands on Shopify that track NPS and CSAT and want negative feedback routed to support.	Large enterprises running global customer experience programs across many channels and teams.	Enterprises running company-wide customer experience programs that need automated follow-up on poor scores.	Small to mid-size teams running recurring customer and market surveys who want ready-made templates and a shared team account.	Product teams at small to mid-size software companies that want in-app feedback surveys and the option to self-host their data.
Team size	2–500+ people	500+ people	51–500+ people	1–500+ people	1–500 people
NPS CSAT and CES surveys	Yes	Not listed	Not listed	Not listed	Not listed
Multi-channel distribution	Yes	Not listed	Yes	Yes	Yes
Survey logic	Not listed	Not listed	Yes	Yes	Yes
Response analytics	Yes	Yes	Yes	Yes	Not listed
Text analysis	Yes	Yes	Not listed	Yes	Not listed
Closed-loop alerts	Yes	Not listed	Yes	Not listed	Not listed
Visit	Visit	Visit	Visit	Visit	Visit