Live chat Rising
Chatway
Live chat widget with free plan, apps and an AI support agent
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
Crisp is a customer messaging platform with website live chat, a shared inbox, a chatbot builder and a knowledge base. It has a free plan and tiered paid plans.
Key Live chat features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Offline messages (not listed)
- Chat transcripts
Also includes
- Proactive chat triggers
- Chatbot handoff
- Co-browsing
- Multilingual
- Custom branding
- Reporting
- Social channels
- Video chat
- CRM integration
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Live chat Category leader
LiveChat
Live chat and AI agent software for support and sales teams
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Offline messages
- Chat transcripts
Live chat Category leader
Olark
Live chat with an optional AI website agent
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Offline messages
- Chat transcripts