Help desk
Chatwoot
Open-source customer support inbox
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies
- Support analytics
Plain is a customer support tool for B2B products, bringing conversations from email, Slack and chat into one workspace with customer context. It has an API for building custom support flows.
Key Help desk features
- Ticket management
- Omnichannel inbox (not listed)
- Ticket routing
- SLA management
- Macros and canned replies (not listed)
- Support analytics
Also includes
- Knowledge base
- AI suggested replies
- CRM integration
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Help desk Founder's app
Coasting
AI-native helpdesk built for Shopify stores
Key features
- Ticket management
- Ticket routing
- Support analytics
Help desk Category leader
Freshdesk
Omnichannel ticketing with AI agents from Freshworks
Key features
- Omnichannel inbox
- SLA management
- Support analytics