Online reputation management Category leader
Birdeye
Reviews, listings and customer messaging for multi-location businesses
Key features
- Review requests
- Review monitoring
- Response management
- Listing management
- Reputation reporting
Online reputation management Category leader
Reputation
Review, listing and feedback management for multi-location brands
Visit Reputation
Reputation (reputation.com) is a platform for multi-location businesses to collect reviews, respond to them, keep listings accurate and measure customer sentiment. It sends review requests by SMS or email, gathers reviews from Google, Yelp and Facebook into one feed, and drafts AI replies. Surveys, competitor benchmarking and local rank tracking are included in the wider platform.
Key Online reputation management features
- Review requests
- Review monitoring
- Response management
- Listing management
- Review widgets (not listed)
- Reputation reporting
Also includes
- Sentiment analysis
- Multi-location
- AI reply suggestions
- Competitor tracking
- Surveys
- Rank tracking
- Reports by location
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Online reputation management Category leader
NiceJob
Review requests, widgets and social sharing for service businesses
Key features
- Review requests
- Review widgets
Online reputation management Category leader
Podium
Texting inbox with review requests, webchat and payments
Key features
- Review requests
- Review monitoring
- Response management
- Reputation reporting