Help desk
Chatwoot
Open-source customer support inbox
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies
- Support analytics
Help desk Category leader
Zoho Desk
Multichannel help desk with a free plan, from Zoho
Visit Zoho Desk
Zoho Desk is a help desk covering 10+ channels from one interface, with ticket merging, SLAs, workflow automation and blueprints. It includes a knowledge base, happiness ratings, telephony and social channels, and Zia AI features.
Key Help desk features
- Ticket management (not listed)
- Omnichannel inbox
- Ticket routing (not listed)
- SLA management
- Macros and canned replies (not listed)
- Support analytics
Also includes
- Knowledge base
- Live chat
- Customer satisfaction surveys
- Ticket merging
- Automations and triggers
- Multi-brand
- Multilingual support
- AI suggested replies
- Phone integration
- Social media tickets
- Mobile app
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Help desk Founder's app
Coasting
AI-native helpdesk built for Shopify stores
Key features
- Ticket management
- Ticket routing
- Support analytics
Help desk Category leader
Freshdesk
Omnichannel ticketing with AI agents from Freshworks
Key features
- Omnichannel inbox
- SLA management
- Support analytics