Chatwoot vs Pylon
Both are help desk tools. Here's how their key features, pricing and fit line up, from each vendor's own site.
| Feature |
Chatwoot
|
|
|---|---|---|
| Pricing | Free plan paid from $19/agent/mo | Paid |
| Best for | Small to mid-sized tech and ecommerce teams that want an open-source support inbox they can self-host to control costs and data | B2B software companies with a support team that handle customers in shared Slack channels and want AI agents to resolve routine questions. |
| Team size | 1–500 people | 2–500+ people |
| Ticket management | Yes | Yes |
| Omnichannel inbox | Yes | Yes |
| Ticket routing | Yes | Yes |
| SLA management | Yes | Yes |
| Macros and canned replies | Yes | Not listed |
| Support analytics | Yes | Not listed |
| Visit | Visit | Visit |
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