Help desk
Chatwoot
Open-source customer support inbox
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies
- Support analytics
Help desk Rising
Pylon
Support platform for B2B teams that work in Slack, Teams and email
Visit PylonPylon turns customer conversations from Slack, Microsoft Teams, Discord, email, chat, SMS, WhatsApp and phone into tracked issues with owners, statuses and SLAs. It adds AI agents that answer routine questions, plus account-level views for B2B support teams. The vendor reports 1,500+ B2B customers.
Key Help desk features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies (not listed)
- Support analytics (not listed)
Also includes
- Knowledge base
- Live chat
- Customer satisfaction surveys
- Custom ticket fields
- Automations and triggers
- AI suggested replies
- Phone integration
- CRM integration
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Help desk Founder's app
Coasting
AI-first helpdesk for small support teams
Key features
- Ticket management
- Ticket routing
- Support analytics
Help desk Category leader
Freshdesk
Omnichannel ticketing with AI agents from Freshworks
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies
- Support analytics