Pylon alternatives

Other help desk tools to consider instead of Pylon. Key features and starting prices come from each vendor's own site.

Feature	Pylon Rising	Freshdesk Category leader	Zendesk Category leader	Zoho Desk Category leader	Chatwoot	Coasting	Plain
Pricing	Paid	$19/agent/mo billed annually	$25/agent/month (billed monthly)	Free plan $9/user/month (Express, billed monthly)	Free plan paid from $19/agent/mo	Free plan paid from $29/mo	From $55/user/month billed monthly ($45 billed annually) (7-day free trial)
Best for	B2B software companies with a support team that handle customers in shared Slack channels and want AI agents to resolve routine questions.	Support teams of 5 to 100 agents that want a mainstream per-agent help desk with SLAs, automations and an AI agent add-on.	Support teams of 5 to 500 agents that need ticketing across email, chat and social, with skills-based routing on higher plans.	—	Small to mid-sized tech and ecommerce teams that want an open-source support inbox they can self-host to control costs and data	Small support teams that want AI to answer common questions from their help articles, starting on a free plan for up to 3 agents	Small to mid-sized B2B software teams supporting technical customers in Slack and email, with Linear or Jira in their workflow
Team size	2–500+ people	2–500+ people	2–500+ people	2–500+ people	1–500 people	1–50 people	2–500 people
Ticket management	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Omnichannel inbox	Yes	Yes	Yes	Yes	Yes	Not listed	Not listed
Ticket routing	Yes	Yes	Yes	Yes	Yes	Yes	Yes
SLA management	Yes	Yes	Yes	Yes	Yes	Not listed	Yes
Macros and canned replies	Not listed	Yes	Yes	Not listed	Yes	Not listed	Yes
Support analytics	Not listed	Yes	Yes	Yes	Yes	Yes	Yes
Visit	Visit	Visit	Visit	Visit	Visit	Visit	Visit