Medallia vs Retently
Both are customer satisfaction software tools. Here's how their key features, pricing and fit line up, from each vendor's own site.
| Feature |
|
|
|---|---|---|
| Pricing | Contact sales | $99/mo |
| Best for | Large enterprises running global customer experience programs across many channels and teams. | Small and mid-size ecommerce brands on Shopify that track NPS and CSAT and want negative feedback routed to support. |
| Team size | 500+ people | 2–500+ people |
| NPS CSAT and CES surveys | Not listed | Yes |
| Multi-channel distribution | Not listed | Yes |
| Survey logic | Not listed | Not listed |
| Response analytics | Yes | Yes |
| Text analysis | Yes | Yes |
| Closed-loop alerts | Not listed | Yes |
| Visit | Visit | Visit |
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