Conversation intelligence Rising
Claap
Meeting recorder that writes call data into your CRM
Key features
- Call recording
- Transcription
- AI call summaries
- CRM auto-logging
Conversation intelligence Category leader
Avoma
Meeting notes, scheduling, coaching and forecasting in one tool
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Avoma records and transcribes meetings, writes AI notes and syncs them to the CRM, with scheduling built in. Conversation intelligence and revenue intelligence are sold as per-seat add-ons.
Key Conversation intelligence features
- Call recording
- Transcription
- AI call summaries
- Talk-track analytics
- Deal risk signals
- CRM auto-logging
Also includes
- Coaching scorecards
- Topic tracking
- Sentiment analysis
- Multi-language transcription
- Zoom and Teams integration
- Mobile dialer capture
- Pipeline forecasting
- Playlists
- Real-time guidance
- Search across calls
- Follow-up email drafts
- Meeting scheduling
- Team dashboards
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Conversation intelligence Category leader
Fireflies.ai
AI meeting notetaker with transcription, summaries and call analytics
Key features
- Call recording
- Transcription
- AI call summaries
- Talk-track analytics
Conversation intelligence Category leader
Gong
Revenue intelligence from recorded calls, emails and deals
Key features
- Call recording
- Transcription
- AI call summaries
- Deal risk signals
- CRM auto-logging