Conversation intelligence Category leader
Avoma
Meeting notes, scheduling, coaching and forecasting in one tool
Key features
- Call recording
- Transcription
- AI call summaries
- Talk-track analytics
- Deal risk signals
- CRM auto-logging
Conversation intelligence Category leader
Fireflies.ai
AI meeting notetaker with transcription, summaries and call analytics
Visit Fireflies.ai
Fireflies joins Zoom, Google Meet and Teams calls to record, transcribe and summarize them. Higher plans add conversation intelligence, team analytics and multi-language mode, and a free plan is available.
Key Conversation intelligence features
- Call recording
- Transcription
- AI call summaries
- Talk-track analytics
- Deal risk signals (not listed)
- CRM auto-logging (not listed)
Also includes
- Clip sharing
- Topic tracking
- Sentiment analysis
- Multi-language transcription
- Zoom and Teams integration
- Search across calls
- Team dashboards
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Conversation intelligence Rising
Claap
Meeting recorder that writes call data into your CRM
Key features
- Call recording
- Transcription
- AI call summaries
- CRM auto-logging
Conversation intelligence Category leader
Gong
Revenue intelligence from recorded calls, emails and deals
Key features
- Call recording
- Transcription
- AI call summaries
- Deal risk signals
- CRM auto-logging