Live chat Rising
Chatway
Live chat widget with free plan, apps and an AI support agent
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
Olark offers human-only live chat per agent, with routing rules, proactive triggers, pre-chat forms, canned responses, and CRM integrations. It also sells an AI Website Agent that answers visitors from your site and hands off to staff.
Key Live chat features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Offline messages
- Chat transcripts
Also includes
- Proactive chat triggers
- Pre-chat forms
- Chatbot handoff
- Customer ratings
- Custom branding
- CRM integration
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Live chat
Crisp
Live chat and shared inbox for small teams
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Chat transcripts
Live chat Category leader
LiveChat
Live chat and AI agent software for support and sales teams
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Offline messages
- Chat transcripts