Help desk
Chatwoot
Open-source customer support inbox
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management
- Macros and canned replies
- Support analytics
Zendesk is a customer service platform built around ticketing, with omnichannel support, skills-based routing, workflow automation and reporting. It lists more than 1,800 apps and integrations in its marketplace.
Key Help desk features
- Ticket management
- Omnichannel inbox
- Ticket routing
- SLA management (not listed)
- Macros and canned replies
- Support analytics
Also includes
- Automations and triggers
From the vendor's own site. Not yet verified by SoftScout. A missing item may just mean we haven't confirmed it.
Help desk Founder's app
Coasting
AI-native helpdesk built for Shopify stores
Key features
- Ticket management
- Ticket routing
- Support analytics
Help desk Category leader
Freshdesk
Omnichannel ticketing with AI agents from Freshworks
Key features
- Omnichannel inbox
- SLA management
- Support analytics