Zendesk alternatives

Other help desk tools to consider instead of Zendesk. Key features and starting prices come from each vendor's own site.

Feature	Zendesk Category leader	Freshdesk Category leader	Zoho Desk Category leader	Chatwoot	Coasting	Plain
Pricing	$19/agent/month	$19/agent/month	Free plan	Free plan paid from $19/agent/mo	Free plan paid from $29/mo	From $45/user/mo (7-day free trial)
Best for	—	—	—	Small to mid-sized tech and ecommerce teams that want an open-source support inbox they can self-host to control costs and data	Solo Shopify store owners and small teams answering order questions without paying per-agent fees	Small to mid-sized B2B software teams supporting technical customers in Slack and email, with Linear or Jira in their workflow
Team size	2–500+ people	2–500+ people	2–500+ people	1–500 people	1–50 people	2–500 people
Ticket management	Yes	Not listed	Not listed	Yes	Yes	Yes
Omnichannel inbox	Yes	Yes	Yes	Yes	Not listed	Not listed
Ticket routing	Yes	Not listed	Not listed	Yes	Yes	Yes
SLA management	Not listed	Yes	Yes	Yes	Not listed	Yes
Macros and canned replies	Yes	Not listed	Not listed	Yes	Not listed	Not listed
Support analytics	Yes	Yes	Yes	Yes	Yes	Yes
Visit	Visit	Visit	Visit	Visit	Visit	Visit