Help desk Category leader
Zendesk
Ticketing and omnichannel customer support platform
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- Macros and canned replies
- Support analytics
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Procurement and purchasing Category leader
Zip
Procurement platform from intake to payment
Key features
- Approval workflows
- Purchase order management
- Supplier catalogs
BI & dashboards Category leader
Zoho Analytics
Self-service BI and reporting with 500+ data sources
Key features
- Data source connectors
- Embedded analytics
- Row-level security
Accounting Category leader
Zoho Books
Cloud accounting with invoicing, banking and reports for small businesses
Key features
- Bank reconciliation
- Multi-currency
- Inventory tracking
- Project accounting
- Accountant access
Help desk Category leader
Zoho Desk
Multichannel help desk with a free plan, from Zoho
Key features
- Omnichannel inbox
- SLA management
- Support analytics
Inventory management Category leader
Zoho Inventory
Inventory and order management with a free plan for very small shops
Key features
- Multi-location stock
- Barcode scanning
- Reorder automation
- Sales channel sync
- Lot and serial tracking
- Bundles and kits
Invoicing Category leader
Zoho Invoice
Free invoicing software with quotes, recurring bills and a client portal
Key features
- Recurring invoices
- Online payment links
- Automated payment reminders
- Estimates and quotes
Business email & productivity suites Category leader
Zoho Workplace
Email, office apps, chat and file storage in one Zoho suite
Key features
- Custom-domain email
- Mailbox storage
- Shared calendars
- Document editors
Video conferencing Category leader
Zoom Workplace
Video meetings, chat, AI notes and calendar in one app
Key features
- Participant limit
- Screen sharing
- Meeting length limit
Sales intelligence Category leader
ZoomInfo
B2B contact and company data with intent signals for go-to-market teams
Key features
- B2B contact database
- Company filtering
- Intent signals
- CRM data enrichment
Business VPN & network security Category leader
Zscaler
Cloud security platform with zero trust access and web gateway
Key features
- Zero trust network access
- Cloud firewall
- DNS and web filtering
Team chat Category leader
Zulip
Open-source team chat organized around threaded topics
Key features
- Channels
- Threaded replies
- Searchable history
- App integrations
- Huddles and calls
Subscription billing Category leader
Zuora
Billing, CPQ and revenue recognition for recurring revenue
Key features
- Usage-based billing
- Revenue recognition
Medical practice management and EHR Category leader
eClinicalWorks
AI-powered EHR and revenue cycle services for medical practices
Key features
- Electronic health records
- Medical billing and claims
- Telehealth
Maintenance management (CMMS) Category leader
eMaint
CMMS for maintenance and reliability teams, from Fluke
Key features
- Work order management
- Preventive maintenance
- Mobile work orders
- Spare parts inventory
- Request portal
Veterinary practice management Category leader
ezyVet
Cloud veterinary practice management from IDEXX
Key features
- Invoicing and payments
- Lab and imaging integration
Inventory management Category leader
inFlow Inventory
Inventory software with barcoding, orders and a B2B portal
Key features
- Multi-location stock
- Barcode scanning
- Reorder automation
- Sales channel sync
- Lot and serial tracking
Sales engagement Category leader
lemlist
Multichannel outbound across email, LinkedIn, calls and SMS
Key features
- Multi-step sequences
- Email personalization
- Email deliverability tools
- CRM sync
Project management Category leader
monday.com
Work management platform with boards, timelines, automations and AI
Key features
- Gantt / timeline
- Task dependencies
- Board (Kanban) view
- Project templates
- Custom fields
Live chat Category leader
tawk.to
Free live chat with paid branding removal and AI add-ons
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Chat transcripts
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