Chatbot software Category leader
Ada
AI customer service agent for voice, messaging and email
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Customer service & support.
Help desk 6Live chat 5Knowledge base 5Contact center software 6Customer satisfaction software 4Customer success software 5Chatbot software 6
Customer success software Category leader
ChurnZero
Customer success platform with health scores, plays and renewal forecasting
Key features
- Customer health scores
- Playbooks
- Product usage data
- Renewal tracking
- Onboarding workflows
- CRM and help desk integration
Contact center software Category leader
Dialpad Contact Center
AI-powered contact center and communications
Key features
- Call routing
- CRM and help desk integration
Knowledge base Category leader
Document360
Knowledge base platform with workflows, analytics and AI search
Key features
- Article editor
- Search
- Categories and structure
- Article analytics
- Version control and workflows
Chatbot software Category leader
Fin by Intercom
AI customer service agent that resolves support conversations
Key features
- Knowledge-grounded answers
- Human handoff
- Multi-channel deployment
- Help desk integration
- Automation actions
Contact center software Category leader
Five9
Cloud contact center with AI agents, routing and workforce tools
Key features
- Call routing
- CRM and help desk integration
Help desk Category leader
Freshdesk
Omnichannel ticketing with AI agents from Freshworks
Key features
- Omnichannel inbox
- SLA management
- Support analytics
Customer success software Category leader
Gainsight
Customer success platform for retention, renewals and expansion
Key features
- Customer health scores
- Playbooks
- Product usage data
- Renewal tracking
Knowledge base Category leader
GitBook
Docs platform with AI assistant that flags outdated content
Key features
- Version control and workflows
Knowledge base Category leader
Help Scout Docs
Searchable, branded help center sold with the Help Scout inbox
Key features
- Search
- Branded help center
Knowledge base Category leader
Helpjuice
Knowledge base software with analytics, AI search and version history
Key features
- Article editor
- Search
- Article analytics
- Version control and workflows
Live chat Category leader
LiveChat
Live chat and AI agent software for support and sales teams
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Offline messages
- Chat transcripts
Customer satisfaction software Category leader
Medallia
Enterprise customer, employee and contact center experience platform
Key features
- Response analytics
- Text analysis
Live chat Category leader
Olark
Live chat with an optional AI website agent
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Offline messages
- Chat transcripts
Customer satisfaction software Category leader
Qualtrics
Experience management platform for customer feedback programs
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Closed-loop alerts
Customer satisfaction software Category leader
SurveyMonkey
Online survey builder with NPS and CSAT templates and AI analysis
Key features
- Multi-channel distribution
- Survey logic
- Response analytics
- Text analysis
Contact center software Category leader
Talkdesk
Cloud contact center platform for voice and digital support
Key features
- Call routing
- CRM and help desk integration
- Real-time dashboards
Chatbot software Category leader
Tidio
Live chat and AI chatbot for small online businesses
Key features
- Knowledge-grounded answers
- Human handoff
- No-code bot builder
- Multi-channel deployment
Customer success software Category leader
Vitally
Customer success platform for B2B teams
Key features
- Customer health scores
Help desk Category leader
Zendesk
Ticketing and omnichannel customer support platform
Key features
- Ticket management
- Omnichannel inbox
- Ticket routing
- Macros and canned replies
- Support analytics
Help desk Category leader
Zoho Desk
Multichannel help desk with a free plan, from Zoho
Key features
- Omnichannel inbox
- SLA management
- Support analytics
Live chat Category leader
tawk.to
Free live chat with paid branding removal and AI add-ons
Key features
- Website chat widget
- Chat routing
- Visitor tracking
- Canned responses
- Chat transcripts
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